Shipping & returns

Cabinets ship flat-packed (RTA), or assembled if you choose it in the cart (currently New Jersey only). The cart asks for your delivery ZIP and shows the delivery before you pay.

Shipping

• Delivery takes about 4–5 business days in New Jersey and about 1–2 weeks outside New Jersey, after we confirm your order (for a bank payment, after it clears; when freight is quoted, after it's paid). These are estimates, not promised dates.

Forevermark

• Within about 75 miles of the Edison, NJ warehouse (all of New Jersey; New York City, Westchester, Rockland and Nassau; Bucks, Montgomery, Philadelphia, Delaware, Lehigh and Northampton counties in Pennsylvania), delivery is free when the Forevermark items in your order come to $3,000 or more before sales tax, and a flat $150.00 per order below that. The cart works it out from your delivery ZIP before you pay.
• The $3,000 counts Forevermark items only, at the prices you pay (trade and assembled prices included). American Royal items don't count, and their delivery is still quoted.
• Farther away, the freight is quoted to your address and confirmed with you before anything ships.
• Assembled prices are shown on each cabinet when you choose Assembled. Assembled cabinets are available for New Jersey delivery only, for now.

American Royal

• For now American Royal delivers to New Jersey addresses only.
• The delivery is quoted after your order and confirmed with you before anything ships.
• Assembly is included in the American Royal price: choosing assembled costs nothing extra.

• Delivery is curbside (tailgate). Delivery above the ground floor must be arranged with us in advance.
• A cart with both brands shows each brand's delivery on its own line.

Sales tax

• New Jersey sales tax (6.625%) is added at checkout when the order is delivered to a New Jersey address or picked up in Perth Amboy, NJ. It is charged on the cabinets and on the delivery charge; freight we quote later for a New Jersey delivery is taxed too.
• Orders delivered outside New Jersey are not charged sales tax.
• The tax follows the delivery ZIP you enter in the cart, so use an address in that ZIP when you pay. If the address you enter is in another state, we'll contact you to put the tax right before anything ships.

When it arrives

• Check every box before you sign for the delivery.
• If a box is missing, write it on the driver's delivery slip.
• Report any damage to us within 7 days of delivery.

Returns

• Unopened boxes, in their original packaging, can be returned within 30 days of delivery (or pickup).
• A 25% restocking fee applies, and you arrange and pay the return freight.
• Opened boxes can't be returned.
• Assembled cabinets (our assembly service) can't be returned.
• Cabinets that have been installed or modified can't be returned. Once a cabinet is installed, its sale is final, so check each one (size, finish, hinge side and condition) before you install it.
• None of this applies to items that arrive damaged, that are defective or that we sent by mistake: report them to us (damage within 7 days of delivery) and we make it right with no restocking fee or processing fee.

Refunds

• We deduct the payment processing fee on the refunded amount from a return's refund: the processor (Stripe) keeps its fee when we refund. Its standard rates are 2.9% + 30¢ for a card payment and 0.8%, capped at $5, for a bank (ACH) payment.
• The fee we deduct is the one the processor actually charged on your payment, in proportion to the amount refunded: if we refund half of what you paid, we deduct half of that fee.
• The sales tax on the refunded amount is refunded with it.
• Once your order has been delivered, the delivery charge and any freight you paid (with their sales tax) aren't refunded on a return.
• For an order paid by bank account, Stripe can only refund the whole payment: we refund it in full, then send you one payment link for everything that isn't refunded: anything you keep, the delivery charge and the restocking fee (each with its sales tax), and the processing fee on the refunded amount.
• You can cancel free of charge until we send your order to the cabinet maker. After that, the order is treated as a return, except that if you don't accept a freight quote, you can cancel before anything ships and get a full refund.

Questions? wowcabinet@gmail.com, call (732) 826-2359 (we're at 711 State St, Perth Amboy, NJ 08861), or contact us.